Overview
Client Service Officer - Sunbury, Melbourne. Full-time role, Monday–Friday, 9:00am–5:00pm. Based in Sunbury, Australia. Audika is part of Demant, a world-leading hearing healthcare group with clinics globally.
Responsibilities
This is a pivotal clinic role supporting Audika Hearing Clinic in Sunbury. You will collaborate with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for clients. You will learn about all products, services, competitive advantages, and government funding programs, and apply tailored client-specific sales strategies to ensure clients receive the best possible solutions. You will be a compassionate, process-oriented, and purpose-driven individual with outstanding organisational and customer service skills to help more people access better hearing.
- Provide administration or customer service experience in retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic is preferred
- Strong interpersonal communication skills and empathy for clients
- Higher School Certificate (HSC) or TAFE qualification
- Computer literacy
Qualifications
- Higher School Certificate (HSC) or equivalent
- Computer literacy
What’s in it for you
- Permanent full-time role in an established global organisation
- Performance incentives
- Supportive hearing care team
- Professional development through clear career path and training
- MyRewards program – discounts to more than 300 retailers and services
- Online Wellbeing centre – activities, workouts, meditations, and financial advice
- Employee Assistance Program
Our values
Audika is proud to have a diverse and inclusive culture that acknowledges and respects employees. We are a team of professionals who bring sound to life and connect our clients through our hearing products. Our values shape a supportive and encouraging culture where everyone can thrive and succeed: We create trust, we are Team-players, we create innovative solutions, and we apply a can-do attitude.
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