Job Description: Customer Service Agent at Kennards Hire
Join a friendly, supportive, and down-to-earth team at Kennards Hire, a family-owned equipment hire company since 1948, operating in Australia and New Zealand with over 2,000 team members across 200+ sites. We are committed to delivering excellent customer service and making our customers' jobs easier.
About the Role
If you have a passion for helping people, enjoy solving problems, and thrive in a fast-paced, phone-based environment, we want to hear from you! As a Customer Service Agent, your responsibilities include:
Answering calls and emails from customers regarding equipment hire and support
Providing quotes, processing orders, and assisting customers in finding the right gear
Organizing deliveries, logistics, invoicing, and troubleshooting equipment issues
Collaborating with operations teams to ensure customer satisfaction
Supporting digital channels and promotional campaigns
Handling various administrative tasks
Living our values: One Family, Fair Dinkum, Every Customer a Raving Fan, and Taking Hire Higher
About You
Ideal candidates will have:
Excellent written and verbal communication skills
Confidence on the phone and a passion for customer problem-solving
Strong attention to detail and administrative skills
Ability to multitask and stay organized under pressure
A team-oriented attitude and willingness to contribute
Basic computer skills (Word, Outlook, Excel)
Previous customer service experience, especially via phone/email, is advantageous
Availability to start between 7:30 and 8:00 am, including weekend shifts on a rotating roster
Join Our Team
At Kennards Hire, our employees are well-rounded, fair-dinkum, and highly skilled. We support you with the tools and resources needed for success and offer opportunities for growth and development. Benefits include:
Comprehensive training and career development
Pathways for national and international advancement
Additional financial benefits for long-term loyalty (over five years)
Profit sharing opportunities
Employee discounts on hire gear
Annual awards, team BBQs, and social events
If you are passionate about customer service and want to be part of a dynamic, family-oriented company that values growth and innovation, we want to hear from you!
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