Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With a presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
The Partner Manager for CPaaS White Label will be responsible for driving indirect revenue by identifying and growing opportunities with Sinch's white label partners. In this role, you will own the end-to-end partner lifecycle, develop joint go‐to‐market (GTM) strategies, and work cross‐functionally to ensure our white‐label partners have the enablement, resources, and support needed to successfully sell and scale Sinch's communication solutions.
Key responsibilities
* Relationship Management: Serve as the primary point of contact and trusted advisor for senior executives and key stakeholders within partner organizations.
* Go‐to‐Market (GTM) Execution: Collaborate with partners to build and execute joint business plans, marketing campaigns, and sales initiatives to drive lead generation and customer acquisition.
* Partner Enablement: Work closely with product, marketing, and sales engineering teams to develop enablement materials. Ensure partner sales and technical teams are fully trained on the value proposition, features, and deployment of our white‐label platform.
* Pipeline & Revenue Management: Co‐sell with partners where appropriate, manage the partner sales pipeline, forecast revenue accurately, and take accountability for achieving indirect sales quotas.
* Performance Tracking: Conduct Quarterly Business Reviews (QBRs) with partners to evaluate performance against KPIs, optimize strategies, and identify areas for expansion.
* Cross‐Functional Collaboration: Act as the voice of the partner internally, providing actionable feedback to Product Management, Support, and Marketing to continuously improve the white‐label offering and partner program.
Qualifications and Skills
The successful candidate will possess the following skills and attributes:
* Experience: Solid experience in Partner Management, Channel Sales, or Business Development within the CPaaS, SaaS, UCaaS, or Telecommunications industry.
* Domain Expertise: Deep understanding of cloud communications technologies (SMS, Voice, Video, API integrations) and a proven track record of managing white‐label or OEM partnership models.
* Track Record: Demonstrated success in meeting and exceeding channel sales quotas and revenue targets.
* Strategic Thinking: Exceptional ability to build strategic business plans and translate them into measurable execution.
* Communication Skills: Outstanding presentation, negotiation, and written communication skills, with the ability to influence C‐level executives.
* Collaboration: Strong ability to work seamlessly across internal departments (Sales, Product, Marketing, Legal) in a global, matrixed environment.
* Education: Bachelor's degree in Business, Marketing, Technology, or a related field; MBA is a plus.
We dream big - for our company, our customers, and our employees - and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries - probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
Benefits and Perks
* WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set‐up reimbursement and a global mobility policy.
* PUT FAMILY FIRST: We know that building a family takes priority, therefore we offer a generous parental leave program: 26 weeks salary for primary caregiver and 4 weeks salary for secondary caregiver.
* CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you've had with your nearest and dearest.
* TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
* STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs.
* TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses.
* CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
* MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
* TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
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