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General Manager @ Samson Medical Technologies
Customer Service Representative
Work Type: Full-Time, Permanent
Onsite Only
About the Role
We're looking for a reliable and detail-oriented Customer Service Representative to join our team in Frenchs Forest. This is an onsite, full-time role supporting the distribution of medical devices, and consumables. You'll be a key part of our day-to-day operations — managing orders, helping customers, and keeping things running smoothly.
What You'll Be Doing
* Processing and fulfilling customer orders accurately and on time
* Being the main point of contact for customer enquiries via phone and email
* Coordinating deliveries, tracking shipments, and resolving any issues
* Managing stock levels and liaising with suppliers to avoid backorders
* Keeping systems updated and maintaining accurate records using tools like Cin7 Core
* Supporting compliance with regulatory and internal standards
What We're Looking For
* Prior experience in customer service, order fulfilment or warehouse/logistics support
* Excellent communication skills and a proactive, customer-first mindset
* Great attention to detail and ability to juggle multiple tasks
* Comfortable using Microsoft Office/Google Workspace; Cin7 Core experience is a bonus
* Must be available to work full-time onsite (Mon–Fri) at our Frenchs Forest office
Why Join Us?
* You'll be joining a purpose-driven business that plays a key role in delivering healthcare solutions to clinicians and hospitals across Australia. We're a tight-knit team where your work truly matters — and where no two days are the same.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Medical Equipment Manufacturing
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