Overview
People. Passion. Pride. This is what has driven our teams since 1833.
We are an industry leader in the global aviation industry, delivering Passenger, Ramp and Cargo services at over 300 locations in over 60 countries, across six continents. At the heart of our business is our people. This role is an opportunity to learn and develop and progress within a leading global company.
About the Role
In this role you are providing a memorable check in experience for travelers going to great holiday destinations, people visiting family overseas, or assisting passengers that need mobility support through the airport.
As a Passenger Service Agent at Menzies Aviation, you\'ll play a fundamental role in providing exceptional service to passengers, acting as the front-line representative of our airlines, assisting passengers with various enquiries, providing travel information, and ensuring a smooth and pleasant experience throughout their journey.
A few of the key responsibilities of a Passenger Service agent include:
* Exceptional customer service to passengers – acting as an airline representative
* Process passengers check in documents, validating passports and ensuring visa requirements
* Ensure a safe and on time departure of flights by efficient and friendly service
* Assisting passengers that need mobility support by pushing wheelchairs or guiding passengers
* Available to work 24/7 with a minimum 20 hours a week rostered over 5 days Monday to Sunday. Additional hours may be rostered, or OT may be applied for
* Punctuality and attendance are critical to the success of the team
What you'll get from us
* Extensive training provided
* Competitive hourly rate
* Additional pay for weekend shifts, early starts, and late finishes, along with opportunities for extra shifts.
* Pathways for career advancement.
* Opportunity to work for a Global Company
What you'll bring
* Ready to learn
* Friendly and professional manner and presentation to represent our airlines
* Attention to detail and accurate data entry
* Experience in hospitality, customer service, administration, retail, call centre preferred
* Fitness for pushing passengers needing wheelchair assistance for 1-4 hours every shift.
Diversity
Menzies Aviation are a committed equal opportunity employer. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our workforce are represented. Where everyone feels valued and can reach their full potential.
Recruitment Process
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills, experience and eligibility in relation to the role, this will include a group interview, assessment, medical fitness check (by a physiotherapist). Please note to work at the airport you will need an ASIC that includes background checks. Due to the training and work hours, we require unlimited right to work in Australia.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years\' experience do you have as a Passenger Service Agent?
* Do you have customer service experience?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you have data entry experience?
* Are you willing to undergo a pre-employment medical check?
* Do you have a current Australian driver\'s licence?
* How much notice are you required to give your current employer?
Company context
We are an independent, time-critical logistics specialist serving the airline industry. Air passengers and cargo shippers demand the best, and our airline customers deliver it. At Menzies Aviation, we believe that the service they provide in the air should be matched by the service they receive on the ground. From Touchdown to Takeoff. At more than 140 airport locations across 6 continents, we offer landside and airside services tailored to our customers' needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them.
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