At our organization, we value diversity and strive to create a workplace that represents the broader community. We welcome applications from people with diverse backgrounds, abilities, and identities. Our commitment to inclusivity extends to supporting employees with disabilities and encouraging applications from Aboriginal people.
Our team is dedicated to ensuring the safety and well-being of children and young people. To achieve this, we employ individuals who possess excellent interpersonal skills and can work collaboratively as part of a cohesive unit. As a Team Leader, you will play a pivotal role in fostering a positive work environment by monitoring performance, providing coaching and feedback, and addressing conflicts within your team.
As a key member of our team, you will be responsible for overseeing day-to-day operations, delegating tasks, and supporting individual and team development needs. You will also facilitate effective communication, ensure alignment with goals, and provide training opportunities to enhance skill sets.
The successful candidate will have a strong understanding of customer service principles and be able to apply these in a dynamic environment. Your exceptional leadership skills will enable you to motivate and empower your team members, driving performance excellence and achieving business objectives.
We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. Together, we're creating a place where all children and young people are safe from harm.
If you require adjustments to participate in an interview or recruitment activity, please inform us. We support flexible working arrangements to help manage work-life balance.
Hours per fortnight: 73.5 hours - flexible options available.
* Monitor and evaluate performance
* Provide coaching and constructive feedback
* Address conflict and challenges within the team
* Oversee day-to-day operations and assign tasks
* Support individual and team development needs
Essential Requirements:
• National Criminal History Police Check before taking up the appointment
Desirable Requirements:
• Current motor vehicle driver's licence
• Previous experience working in a customer service environment across multiple sites and/or multiple channels