Overview
Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong South, Melbourne.
Reporting directly to the office manager, the successful candidate will day-to-day work closely with our distributor clients, process orders, provide quotes and build business relationships between our clients and in-house production team. Training will be provided for the right candidate.
Responsibilities
* Communicate effectively over the phone and through email to clients
* Communicate effectively with in-house production team
* Process client orders and sample requests
* Process product and shipping quotes and enquiries
* Build and manage business relationships with both clients and staff
* Collect and provide feedback from clients to management
* Use initiative to find client-driven solutions
* Promote new products and offer alternative suggestions to clients
* General data entry and other administrative duties
Ideal Candidate / Qualifications
* Outstanding written and verbal communication skills
* High attention to detail
* Excellent time management skills and ability to prioritise tasks
* Capacity to meet strict deadlines
* Adaptable and flexible approach to work
* Ability to work both individually and as part of a team
* Experience in Microsoft Office (required)
* Experience in Adobe Illustrator (preferred but not essential)
* Experience in MYOB software (preferred but not essential)
* Experience in similar customer service or administrative role is highly preferred
Employment details
* Job Type: Full-time
* Schedule: Monday to Friday
* Seniority level: Entry level
* Industry: Advertising Services
* Location: Dandenong South, Melbourne
Please Note: To be considered for this role, you must hold an Australian Permanent Residency.
How to apply: Send a brief cover letter along with your current resume.
EOE statement: Dex Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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