About Us
This pivotal role contributes to clinic performance and enhances customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
Job Overview
You will collaborate with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for all our clients. You will learn about our products, services, competitive advantages, and government funding programs.
With this knowledge, skills, and tools, you will expertly apply tailored client-specific sales strategies ensuring they receive the best possible solutions.
Key Responsibilities:
* Provide exceptional customer service and support to clients
* Collaborate with Clinicians and Hearing Technicians to deliver quality hearing health care outcomes
* Leverage product and service knowledge to identify client needs and provide tailored solutions
* Develop and maintain strong relationships with clients to drive repeat business and referrals
Requirements:
* Previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health
* Strong interpersonal communication skills and empathy for clients
* Higher School Certificate (HSC) or TAFE Qualification
Benefits:
* Permanent Full Time role in an established organisation
* Performance incentives
* Supportive team
* Professional development through clear career path and professional training
* MyRewards program – discounts to over 300 retailers and services across Australia
* Online wellbeing centre – activities, workouts, meditations, nutritional and financial advice
* Employee Assistance Program
* Birthday and Christmas gifts
Audika's Values:
We create trust. We are team players. We create innovative solutions. We apply a can-do attitude in everything we do.