Administration Officer – Customer Care TeamJoin to apply for the Administration Officer – Customer Care Team role at The Y Canberra Region.What You Will DoSupport the Customer Care Team Manager with high-quality administrative and accounts support for ELCs, OSHC services and ancillary programs.Develop effective overlap and capability with the Manager to ensure seamless service delivery and continuity in their absence.What You Will NeedExperience with QikKids or Xplor systemsKnowledge of childcare administration processesBe a welcoming and professional first point of contact for the Customer Care TeamStrong commitment to delivering excellent customer serviceAssist with direct debit processing and debt managementSupport organisational compliance requirementsProvide day-to-day administrative support to the Customer Care Team ManagerProfessional presentation and approachable mannerA positive, proactive "glass half full" attitude, even under pressureSelf-motivated with the ability to work independentlyAbility to complete general administrative tasks as requiredMust hold a current WWVP cardPart-time – 22.5 hours per weekSchedule Wednesday, Thursday & Friday | 9:00am – 5:00pm (Potential for additional hours)BenefitsHealth & Wellbeing Support – free flu shots, 24/7 confidential counselling via Telus Health Global.Career growth – industry leading training, child safeguarding certifications.Employee perks & discounts – exclusive rewards, Y Thanks, Y Canberra Region services.Paid onboarding & training – fully paid from day one.WWVP & WWCC renewal reimbursement – costs reimbursed for eligible staff.Medibank Corporate Health Cover – 9% discount on health insurance.Our Commitment to SafeguardingAt The Y, child safety is our top priority.
We thoroughly screen all candidates, including criminal/police checks and reference checks, to ensure we have the right people supporting the children in our care.Important InformationCandidates must have the legal right to work in Australia without sponsorship.Pre-employment checks include Nationally Coordinated Criminal History Check (NCCHC), International Police Check (if applicable), two reference checks.Applications close on Friday, December 12, ****, at 11:59 PM, unless a suitable candidate is found earlier.Ready to make a difference?
Apply now and be part of a team that's shaping young minds and creating a positive, supportive community.
We can't wait to welcome you
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