About the Role
We are seeking an experienced Operations Support Manager to oversee day-to-day operational support activities and ensure smooth internal processes across teams. This role is critical in improving efficiency, supporting frontline operations, and enabling consistent service delivery.
You will work closely with leadership, operations, and customer-facing teams to identify issues, streamline workflows, and drive continuous improvement.
Key Responsibilities
* Manage and support daily operational processes across departments
* Act as the escalation point for operational issues and support requests
* Develop, document, and improve standard operating procedures (SOPs)
* Monitor performance metrics and prepare operational reports
* Coordinate with internal teams to resolve process gaps and inefficiencies
* Support onboarding, training, and performance improvement initiatives
* Ensure compliance with company policies and operational standards
Requirements
* 3+ years' experience in operations, operations support, or service management
* Strong problem-solving and process improvement skills
* Excellent communication and stakeholder management abilities
* Experience working with KPIs, reporting, and operational tools
* Ability to manage multiple priorities in a fast-paced environment
* Proficiency in Microsoft Office / Google Workspace (operations tools a plus)
Nice to Have
* Experience in customer operations, logistics, or service-based environments
* Background in process improvement or change management
* Prior people or team leadership experience
Job Type: Full-time
Pay: $90,000.00 – $120,000.00 per year
Benefits:
* Employee mentoring program
* Professional development assistance
Work Location: In person