Company DescriptionWe are seeking an experienced and dynamic leader to take on the critical role of Rooms Division Manager at the iconic Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre.Due to a promotion, we are looking for someone to join us and elevate our operations. You will lead the success of our Front Office, Housekeeping, and Guest Activities teams—key departments shaping the guest journey. This is a fantastic opportunity to join our flagship resort during an exciting growth and transformation period, with new buildings and amenities coming soon.Our resort features 373 stylish rooms on 36 acres, a resort-style pool, a picturesque lagoon with water activities, diverse dining options, and a state-of-the-art Convention Centre capable of hosting up to 1,500 guests. As part of the global Accor network, we are committed to excellence and creating memorable guest experiences.If you're ready to lead impactfully and advance your career, we invite you to join our leadership team.Job DescriptionAs the Rooms Division Manager, you will shape the guest experience, ensuring smooth operations while meeting guest expectations and financial goals. You will oversee Housekeeping, Front Office, and Activities, working with your team to improve performance, efficiency, and profitability.Reporting to the Executive Assistant Manager, you will develop operational strategies, coach your team to excellence, and deliver exceptional service. Your focus will include guest loyalty, financial performance, and team development to uphold high standards and achieve hotel objectives.Here's What You'll Be DoingLeading and developing a motivated team committed to making a differenceOverseeing Housekeeping, Front Office, and Activities with a focus on performance and service qualityDriving financial success through cost management, revenue growth, and KPI achievementCoaching team members to grow and succeedInnovating to enhance the guest journeyPartnering with suppliers to ensure excellent servicePromoting a culture of quality, cleanliness, and excellenceActing on guest feedback to foster loyaltyQualificationsWhat Makes You Our Perfect Match?You are exceptional and bring:A degree in Hotel or Tourism Management or related fieldLeadership experience in Housekeeping and Front OfficeFamiliarity with systems like Opera Cloud and HotSOSBusiness acumen in forecasting, budgeting, and revenue managementProblem-solving skills and a strategic mindsetLeadership qualities to motivate and develop teamsAdditional InformationWhy work for Accor? With over 5400 hotels across 110+ countries, we offer endless career development opportunities.Benefits Your WayGlobal accommodation and F&B discountsAccess to modern training platforms and industry-focused coursesRecognition for service milestonesOur Commitment to Diversity & InclusionWe aim to attract, recruit, and develop diverse talent. Reasonable adjustments are available during recruitment and employment. Please inform us if you require support during the process.
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