Job Overview
We are seeking a proactive leader to drive strategic growth and oversee security operations in the Mackay and Rockhampton regions.
The Role:
This is an ideal opportunity for a results-driven professional who excels in both operational efficiency and business expansion, with strong understanding of security regulations and compliance standards.
* Oversee day-to-day operations, including performing CIT services, ensuring compliance with security protocols and regulatory requirements.
* Implement and monitor safety protocols to ensure the security of personnel, clients, and assets.
* Optimize operational efficiency by managing costs while maintaining service quality across both locations.
* Supervise a small team of security officers, providing hands-on leadership to ensure compliance with industry standards and company policies.
Key Responsibilities:
1. Business Development:
* Identify and capitalize on business opportunities within the region to expand the client base and increase market share.
* Foster relationships with existing clients and explore opportunities to cross-sell additional Protective Security solutions.
* Conduct market research to identify potential clients and service gaps, aligning business development strategies with regional market demands.
* Actively participate in tenders and proposals, particularly targeting large contracts.
2. Leadership and Administration:
* Lead, mentor, and support security staff, ensuring high performance and operational consistency.
* Collaborate with head office to ensure accurate operational and financial reporting, including budgeting, forecasting, and compliance tracking.
* Serve as main point of contact for clients, addressing concerns and ensuring high levels of customer satisfaction.
* Provide strategic leadership, implementing continuous improvement processes to enhance service delivery across the regions.
Requirements:
* Proven leadership: Experience managing multi-site security operations, including CIT services.
* Business growth mindset: Demonstrated success in identifying business opportunities, driving revenue growth, and expanding client portfolios.
* Operational expertise: Strong understanding of security regulations and compliance standards.
* Client relationship management: Ability to maintain and grow long-term client relationships, ensuring satisfaction and service retention.
* Problem-solving and decision-making: A proactive leader who thrives in a fast-paced, autonomous environment, capable of making key decisions that balance operational needs and business growth.
Qualifications & Licenses:
* Security Providers License with Cash In Transit and other relevant functions.
* Manual Driver's License.
* Certificate III, IV, diploma, or higher education in Security/Risk or Business Management fields.
* First Aid/CPR.
* Other relevant qualifications and licenses may be required.