Job Purpose
To create a competitive and profitable work environment which is committed to delivering the best QSR experience in the world.
Key Responsibilities
* KRA - Ensuring that the highest standard of customer service is consistently maintained inline with objectives.
* Ensuring that any complaints are professionally and diplomatically dealt with in accordance with company procedures.
* Ensuring that all products are prepared, cooked, and held in accordance with all policies and procedures.
* Ensuring that all equipment and store facilities are maintained within Company guidelines, encompassing both hygiene and safety requirements.
* Ensuring the successful implementation of all local marketing strategies and continually informing all staff of any changes to pricing, products, and promotions.
* Providing consistent training and development for all staff and management in accordance with current company practices.
* Conducting & supporting the effective recruitment, selection, and onboarding of all staff, ensuring these processes follow a formal, logical, and professional manner always in accordance with company practices.
* Ensuring that all safety, security and accident reporting policies, practices and processes are consistently followed for the safety of staff, customers, and visitors.
* Dealing professionally with all employee grievances and ensuring that appropriate behaviour is consistently maintained.
* Ensuring that all staff and management always maintain a professional image in accordance with company uniform requirements.
* Source and formally communicate all new and changed information to all staff and management.
* Coaching and supporting all team members & management to ensure that the store and company objectives are consistently achieved.
* Ensuring that rosters are completed in line with your labour budget.
* Ensuring that all paperwork, computer, and employee files are maintained in a safe and orderly manner in line with the Company Privacy Policy.
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