Job Title: Strategic Response Officer
Job Summary
We are seeking a highly skilled and proactive Strategic Response Officer to join our team. The successful candidate will be responsible for delivering exceptional customer service, monitoring security systems, and identifying potential risks to ensure a safe and secure environment.
Key Responsibilities
* Customer Service: Provide strong support to tenants, contractors, and clients through proactive monitoring and timely resolution of issues.
* Security Operations: Monitor CCTV and Access Control Systems, conduct building patrols, and identify potential hazards and security risks.
* Risk Management: Proactively mitigate security safety risks by reporting incidents and implementing corrective measures.
* Contractor Management: Manage contractor activities, deliveries, and dock management to ensure smooth operations.
* Emergency Response: Respond promptly to emergency situations, providing critical support to maintain a safe environment.
Requirements
* Strong Customer Service Skills: Deliver exceptional service to internal and external stakeholders.
* Problem-Solving Mindset: Identify and address problems proactively, providing effective solutions.
* Team Player: Collaborate with colleagues to achieve shared goals and objectives.
* Australian Citizen: Hold Australian citizenship or have unlimited work rights.
* Reporting and Communication Skills: Prepare and write reports, using Microsoft programs effectively.
* Physical Fitness: Maintain the ability to walk and stand for long periods, with a willingness to adapt to changing circumstances.
What We Offer
* Crowd Control Endorsement: Gain valuable experience in crowd control and risk assessment.
* Professional Development: Enhance your skills and knowledge in a dynamic and supportive environment.