Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?
Due to company growth, O'Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass Service Centre as a Customer Experience Manager.
Role Summary
Our Lambton AutoGlass Service Centre is seeking a highly‐motivated, enthusiastic and passionate Customer Experience Manager to lead customer service and focus on delivering a first class service to our new and existing customers.
Hours: 8.00am – 4.00pm
Days: Monday – Saturday roster (OT will be applicable)
Key Duties and Responsibilities
* Lead customer service and support the day‐to‐day running of the Service Centre
* Provide first class service to all customers using your amazing people and communication skills
* Keep customers appraised of delivery lead‐time
* Undertake repair inspections, converting repairs to sales where appropriate
* Raise Job Authorities and invoices by utilising Service Centre computer system
Qualifications and Experience
* A true passion for delivering customer service excellence
* Motor vehicle industry experience is highly regarded
* Experience in managing/leading teams in a busy environment
* Confident, engaging approach and a natural ability to communicate
* Resilience and the ability to work in a complex and changing setting
* Outstanding verbal and written communication skills
* Excellent self‐organisation and time‐management skills
* Related industry experience (automotive industry experience highly desirable but not required)
* Demonstrated strong leadership and coaching experience
* Highly developed stakeholder engagement, influencing, and presenting skills
* Strong IT skills in particular MS Office
The Perks
* Ongoing incentive programs and recognition
* Ongoing learning and development opportunities
* Supportive team members and management
* Uniform provided
O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve.
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