The primary objective of this role is to provide technical support to the College to assist in the maintenance and installation of the College technology.
This is a full-time position, commencing in January
Primary Responsibilities
* Work with the Team to ensure high contact availability to staff and students to assist with Software application issues/hardware problems
* Install and troubleshoot operating systems and applications
* Log all faults/activities and provide support around basic network administration duties
* Manage and monitor the helpdesk system
* Ensure SLAs are met as per Technology Services charter
* Research/test new technologies/hardware/software/solutions
* Maintain the technology asset registers, assist in the maintenance of intranet/web sites and manage email spam filters.
* Use of management platforms such as Microsoft SCCM to manage computers, including installing software on computers and provide remote support
* Develop and maintain the college SOE (Standard Operating Environment) image using tools such as Microsoft MDT, SCCM, Intune.
* Respond to service calls; diagnose and correct equipment failure and malfunctions; repair or replace malfunctioning equipment including electronic switching units and circuit boards.
* Champion industry best practice regarding Cyber Security / Information Security. Understanding of Australian Essential 8, CIS and NIST frameworks.
* Support the school management system (Synergetic) to champion its use and operation
* Support the school learning management system (Compass) to ensure staff are utilising its potential.
Personal Skills and Experience
* A degree in Computer Science or Network Engineering
* Previous experience as a Computer Technician or related position and the required skills to maintain and repair computer equipment in a school environment
* Proficient in Microsoft Active Directory, Group Policy, Azure, SCCM
* Demonstrated interest in keeping abreast of new technologies
* Excellent administrative and organisational skills reflected in daily management and policy implementation
* Demonstrated knowledge of Windows servers and desktop products.
* Excellent interpersonal skills and a willingness to contribute to rectifying issues in the case of an unusual out-of-hours problem
* Proficient in Synergetic and SQL advantageous
* An ability to manage multiple projects, activities and tasks
* A commitment to providing a positive client focused service
* A demonstrated ability to work as an effective team member
* Perseverance and tenacity
Benefits
* Up to 7 days of gifted leave per year (Jewish Holidays) in addition to public holidays and annual leave
* Permanent full-time staff entitled to a 25% school fee discount for their children (Kindergarten to Year 12). Permanent part-time employees (working more than 50% of FTE) will be entitled to a pro-rata fee discount
* Free private & secure onsite car parking with onsite security
* Free membership & access to onsite gym & swimming pool
* Onsite Canteen
* Free access to confidential wellbeing support including onsite psychologists, counsellors & external Employee Assistant Program (EAP).
* Discounts at local retailers including – cafes', car repairs & more
* Discounted rental rates for hiring school facilities including – Seminar Room, Gymnasium, Championship Basketball Courts, Outdoor FUTSAL, Netball & Tennis Courts
* Located close to the Monash Freeway & Tooronga Train Station