About the Role:
At Tuber E-Commerce Solutions, we are dedicated to revolutionizing the online shopping experience through innovative e-commerce strategies. Based in the stunning Sunshine Coast, QLD, we pride ourselves on delivering exceptional service and results for our clients. We are seeking an experienced Senior Account Director to lead our client relationships and drive strategic growth.
This role is ideal for a dynamic and results-oriented leader with a strong background in account management and e-commerce. You will be responsible for nurturing client relationships, developing strategic plans, and ensuring that our clients achieve their business objectives through our solutions.
Why Work With Us?
* Impactful Leadership: Your leadership will directly influence client satisfaction and business growth, making you a key player in our organization.
* Equity & Ownership: We offer equity options, allowing you to share in the success you help create.
* Collaborative Environment: Work alongside a talented team that values creativity, collaboration, and innovation in e-commerce.
Key Responsibilities:
* Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction with our services.
* Strategic Planning: Develop and implement strategic account plans that align with clients' business goals and drive growth.
* Cross-Functional Collaboration: Work closely with internal teams, including marketing, sales, and product development, to deliver exceptional service and solutions to clients.
* Performance Monitoring: Track account performance metrics and deliver regular reports to clients, highlighting successes and areas for improvement.
* Business Development: Identify opportunities for upselling and cross-selling additional services to existing clients, contributing to overall revenue growth.
* Market Research: Stay informed about industry trends and competitor activities to provide clients with valuable insights and recommendations.
* Team Leadership: Mentor and guide account management teams, fostering a culture of excellence and collaboration.
What We Are Looking For:
* Experience: 7+ years in account management or client services, with a strong background in e-commerce or digital marketing.
* Leadership Skills: Proven ability to lead and motivate teams, fostering a culture of collaboration and excellence.
* Strategic Mindset: Strong strategic thinking skills with the ability to translate client needs into actionable plans.
* Analytical Skills: Excellent problem-solving abilities with a focus on driving results and improving processes.
* Communication Skills: Exceptional verbal and written communication skills, with the ability to engage effectively with diverse stakeholders.
* Client-Focused: A strong commitment to client satisfaction and a proactive approach to addressing client needs.
Job Types: Full-time, Permanent
Pay: $100,000.00 – $130,000.00 per year
Benefits:
* Health insurance
* Professional development assistance
* Referral program
* Salary packaging
Work Location: In person