We're currently looking for an experience Front Office Supervisor to join our dynamic Front Office Team at the Holiday Inn and Suites Geelong.
Your day to day
As part of our talented Front Office team, no two days are ever the same.
You are the warm and friendly face our guests see when checking in, have an enquiry or require assistance. Guests will come and see you at reception or call you from their hotel room - you are the main point of contact for guests so this is a very much a guest facing role with a high emphasis on face to face guest relations. You will also assist guests with enquiries on the phone as well as the usual aspects of working within a Front Office role.
This is a busy and varied role with connection to all departments across the Hotel. Your immaculate presentation, attention the detail, excellent communication skills and ability to liaise with guests will be the key to success in this role.
What we need from you
Minimum 2-3 years supervisory experience in front office
Proven ability to manage, train and motivate a team
Excellent problem-solving and guest service abilities
Ability to multitask, prioritise and stay organized in a fast-paced environment
Passion for hospitality industry where you can fast track your career within IHG
Ability to work flexible hours, including evenings, weekends and public holidays
A natural ability to deliver a warm and welcoming customer service & memorable guest experience
Amazing communication skills both on the phone & in person
Ability to handle difficult situations calmly and effectively
Excellent attention to detail & commitment to high standards
Previous experience with Opera PMS an advantage
Responsible Service of Alcohol
Must speak fluent English with other languages a bonus
Australian working rights
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG®hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere’s so much more to the job than we can capture here. It’s more than simply creating great experiences, doing the right thing and understanding people.
What we offer
Your career journey will be supported through our lifelong development program, and transfer of entitlements as you move and grow with IHG. In addition to the always popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.