About AHL
AHL is a not-for-profit Commonwealth company dedicated to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. AHL's vision is to improve the quality of life and economic opportunities for First Nations people. – since 1973, AHL has been committed to improving the quality of life and economic opportunities for First Nations people through a national network of over 40 hostels across Australia. We are seeking a motivated and community-minded ICT and Records Management (RIM) Officer to join our ICT team. This APS6 role plays a critical function in strengthening AHL's information governance framework and ICT service delivery across our national network of hostels and corporate offices.
About the Role
This is more than just an ICT support role, it is an opportunity to shape and mature AHL's information and digital environment. You will lead the operational delivery of records and information management services while contributing to the effective administration, governance and uplift of ICT systems that support culturally safe accommodation services for First Nations people.
Reporting to the Information and Records Manager, the APS6 ICT and RIM Officer will operate with a high level of autonomy, providing specialist advice, developing procedures, strengthening compliance frameworks and driving continuous improvement initiatives across Microsoft 365, SharePoint, EDRMS and related systems.
You will balance strategic records governance responsibilities with senior-level ICT support functions, ensuring that AHL staff are equipped with secure, reliable and compliant digital tools to deliver services nationally.
Our Ideal Candidate
We are seeking an experienced ICT and/or Records Management professional, preferably within the APS or a comparable government environment.
You will demonstrate:
* Strong understanding of Australian Government information governance obligations, including National Archives requirements
* The ability to interpret legislation, standards and policy frameworks and translate them into practical procedures and guidance.
* Experience administering Microsoft 365 environments including SharePoint, Purview, RecordPoint or similar systems.
* Confidence operating with limited direction in a small, dynamic team environment.
* The ability to provide clear, culturally responsive advice and support to a geographically dispersed workforce.
* Knowledge and understanding of records management legislation, standards, and best practices.
Most importantly, you will bring a commitment to supporting AHL's mission to provide culturally safe accommodation and improving outcomes for First Nations people.
Key Capabilities
The successful applicant will possess:
* Strong knowledge of Archives Act obligations, National Archives standards and digital recordkeeping best practice.
* Experience administering Microsoft 365, SharePoint and/or EDRMS platforms.
* Demonstrated experience providing ICT Level 1 and 2 support in a structured service desk environment.
* Ability to exercise sound judgement, manage competing priorities and work independently.
* Excellent written communication skills, including drafting policies, SOPs and governance documentation.
* Strong stakeholder engagement skills, including the ability to communicate technical concepts in clear, accessible language.
* An understanding of Aboriginal and Torres Strait Islander cultures and the ability to communicate sensitively and effectively.
Desirable Qualifications and Training
* Tertiary qualification in Information Technology, Records Management or progress towards obtaining such qualifications
* Experience in support desk level 1 &2 within Government
* Training certificates in Information Technology, IT Security, ITIL, Administration, Office 365 Administration, SharePoint, RecordPoint, Purview and Repair of ICT devices
Whilst our head office is located in Phillip, ACT we are open to applicants based in Brisbane QLD and Canberra ACT.
For further information about the role and how to apply, visit our website.