This is a Customer Service Agent role with Boral based in Sydney, NSW, AU Boral Role Seniority - junior More about the Customer Service Agent role at Boral Your Next Opportunity Are you reliable, driven, and customer-focused? We want YOU to join our Customer Service team based in our Concrete and Quarries Contact Centre at North Ryde on a Permanent Full-Time basis! We’re looking for a Customer Solutions Agent to support our Quarry customers with orders and general enquiries. You’ll work Monday to Friday (6am–5pm), with the opportunity for Saturday overtime on rotation. What You’ll Be Doing Receive and process customer orders quickly and accurately (full training provided) Learn about our plant production and truck network capabilities Track deliveries and update customers using our vehicle tracking systems Build strong, professional relationships with customers and internal teams What We’re Looking For Reliable team players who enjoy working in-office Customer-focused problem solvers with strong communication skills Ability to manage competing priorities in a busy environment Computer literacy and eagerness to learn What’s On Offer Recognition and rewards for your contribution to business success Genuine career development opportunities into sales or wider customer service roles A supportive, fun team culture with regular team lunches and incentives About Us Boral is Australia’s leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects. Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect. We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great. Boral is an equal opportunity employer, committed to building a diverse and inclusive workplace where everyone can thrive. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Boral team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Receiving and processing customer orders Learning about plant production and truck capabilities Building strong relationships Key Strengths ️ Customer-focused problem solving ️ Strong communication skills Computer literacy ⚖️ Ability to manage competing priorities Eagerness to learn Why Boral is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Boral not with Hatch.