Overview
Technical Service Specialist role at Abbott. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Primary Job Function
Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this current model of doing service.
Core Job Responsibilities
Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
Instruct customers in maintenance and troubleshooting procedures.
Complete user verification checks on Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
Strong methodical and logical thinking skills.
Must be a solid communicator with positive interpersonal skills.
Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
Ability to do Root Cause Analysis and be driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for timely issue resolution.
Must be team oriented and have the ability to work with multi-disciplined teams.
Eagerness to develop skills and knowledge through training and education.
Potential for 50% travel within Victoria and across broader interstate locations as required.
Willingness to be part of a rotating roster to support customers after hours.
Minimum Education
Relevant tertiary qualification in Electronic/Electrical Engineering or a related field.
Minimum Experience/Training Required
Electrical experience is necessary.
Knowledge on LIS connectivity, laboratory automation, Abbott products (e.g., Architects, Alinity, Hematology instrumentation); GLP tracks will be an advantage.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Hospitals and Health Care
J-18808-Ljbffr
📌 Technical Service Specialist Melbourne
🏢 Abbott
📍 Australia