**About Us**
We provide safe and secure prison management services across Australia and New Zealand that focus on reducing reoffending. We help prisoners turn their lives around through education, training, rehabilitation and reintegration programs. By reducing reoffending, we help to build safer communities.
**About You**
It is essential that you have good Microsoft Office package skills, particularly Word and Excel and accurate Data Entry Skills. You will have proven ability to manage competing priorities and adjust to changing work demands with a demonstrated ability to build and maintain effective working relationships on many levels. You're a respectful and professional person who demonstrates exceptional moral values in everything you do and can manage confidential information.
**About the role**
We are seeking an experienced and highly organised Receptionist to assist with the operations of the Prisoner Trust Services function of the prison and provide administrative support for all Prisoner Trust related functions. This is a fulltime fixed term opportunity and reports to the Prisoner Trust Services Supervisor. You may also be required to undertake any other activities as directed by the Director that are within the limits of their capabilities.
- To be successful in this role, you will have:_
- The highest level of personal integrity, ethical behaviour and solution focused practice
- Minimum 2 years office administration duties including data entry
- Excellent customer service skills and phone manner
- Ability to easily and quickly learn how to use unfamiliar software for administrative purposes
- Ability to collaborate and work with a team
- Communication skills and ability to work effectively with varied stakeholders
**Key accountabilities include;**
- Responsible for the reception and telephone switchboard
- Monitoring and processing requests within the shared inbox
- Processing forms and requests
- Data entry and general administrative duties
- Providing support to the Prisoner Trust Services Team
- Other duties allocated by the Supervisor
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.
**Join Us**
- Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter._
- NOTE: Google Chrome is the preferred browser to access Serco careers website_
Video