InTravel Group is a purpose‐led corporate travel management company delivering high‐performance travel programs tailored to the unique needs of each client. We combine the capability and buying power of a national TMC with the personalised service and agility of a boutique agency.
Specialising in mid‐market corporate travel programs, we manage complex travel requirements for organisations that value genuine partnerships over transactional service. Our approach is relationship‐driven, built on trust, transparency and long‐term collaboration to ensure sustainable performance and measurable outcomes.
As a proudly Indigenous‐owned business, we are guided by purpose and built on relationships. We don't operate transactionally, we work in genuine partnership with our clients to deliver long‐term performance and meaningful impact.
Our team brings together Indigenous and non‐Indigenous professionals who share common values and a collective drive to make a difference, not only within the travel industry, but across the broader business community.
We're Hiring: Customer Relationship Manager (CRM)
We're looking for a relationship‐driven and commercially curious Customer Relationship Manager to join our growing team. This role is more than account management, it's about delivering meaningful and measurable outcomes for our clients.
As the dedicated relationship lead across a select portfolio of key and emerging accounts, you'll take ownership of client satisfaction, program performance and long‐term retention. You'll analyze travel data, uncover savings opportunities, strengthen supplier strategy and help clients balance cost, compliance and traveller experience.
Importantly, this is a development pathway role, designed for someone who wants to grow into senior strategic account management over time.
The ideal candidate will be based in Melbourne, though we are open to other locations for the right person.
We're looking for someone who:
* Builds genuine, trust‐based relationships
* Is confident working with data and performance metrics
* Understands corporate travel programs and commercial drivers
* Thinks strategically while managing detail
Experience in corporate travel or travel management is essential.
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