Customer Support Role
We are seeking a skilled professional to provide exceptional customer service in an upbeat call centre environment. At our organisation, we're dedicated to making a positive impact on people's lives. Our purpose is to empower individuals to live more independently, feel connected to their communities, and participate fully in society.
The Job
* Contacting participants via outbound calls to provide a welcoming first point of contact
* Coordinating plan review meetings, initial meetings, and unscheduled reviews between the participant and their allocated Local Area Coordination (LAC) office
* Handling inbound calls to assist participants with their queries related to meetings
* Performing general administrative tasks such as creating and sending client correspondence
The Must-Haves
* Experience working in a fast-paced call centre setting
* Proficiency in computer systems
* Able to learn quickly and thrive in a dynamic environment
* Excellent written and verbal communication skills
* A friendly approach that shines through in every interaction
* Empathy combined with the ability to follow established protocols and meet key performance indicators
* A willingness to learn and adapt to our organisational values
Why You'll Love This Role: As a Customer Support Officer, you'll have the opportunity to make a real difference in people's lives. You'll work in a collaborative team environment, receive comprehensive training, and enjoy opportunities for growth and development.