About your new employer: West Recruitment is proud to be partnering with a leading name in the medical and healthcare space. They have a diverse product range from sports injuries to chronic conditions, and they pride themselves on exceptional service, quality, and care. Based in Pendle Hill, this business is undergoing exciting growth, offering a collaborative, inclusive, and purpose-driven environment. About your new role: This is a busy, customer service role, however, patience and empathy will be key! You will be a key part of a small, supportive team focused on creating positive customer experiences. Your day-to-day will involve: Responding to customer inquiries via phone, website, and email Processing and invoicing orders accurately and efficiently Troubleshooting and resolving product or service concerns Maintaining accurate records in the CRM system (Salesforce) Collaborating with sales and operations to ensure smooth service delivery Acting as a trusted point of contact and delivering service that delights You’ll be the go-to person who thrives on helping customers, solving problems, and making sure every interaction leaves a lasting impression. About you: You’re someone who genuinely enjoys helping others and takes pride in delivering great service. You are proactive, organised, and happy juggling multiple tasks at once. Ideally, you will bring: Previous experience in a customer service, sales support or admin-based role Excellent verbal and written communication skills A high level of attention to detail and accuracy The ability to prioritise, stay calm under pressure, and solve problems with a customer-first approach A desire to learn and grow within a supportive environment Above all, you’re a team player who’s ready to roll up your sleeves and be a positive part of a fast-paced business. What’s in it for you? Work in a friendly, down-to-earth team that values your input and development Convenient Pendle Hill location with free onsite parking A role with purpose, variety, and real opportunity for growth A hybrid working opportunity of 3 days at home, once fully trained! If you demonstrate a patient and empathetic approach and meet the above criteria, please click the Apply Now button. A consultant will be in touch with shortlisted candidates to discuss the opportunity further.