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Potential for full-time opportunity
Must be willing to work on a rotating roster (8:00 AM to 5:30 PM Sydney time), Monday to Friday
Must be able to work fully onsite during the first week of employment for the training period
About Allianz : Allianz is named one of the Best Workplaces in Australia 2025 and a Great Place to Work. We are a leading global insurance and asset management brand that prioritises care for customers, the planet, and our people. We hire the best to support our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone belongs, with a culture of lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give back to the community, and contribute to meaningful work that supports sustainability, mental health, and wellbeing.
Let’s care for tomorrow, so we can create a better future together.
About the role
Follow the AAL Claims Management Process.
Maintain knowledge of current legislation and how it impacts claims management, applying sound decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgment and throughout the life of the claim.
Support capability development by coaching less experienced team members.
Manage a portfolio of claims from validation to finalization within PCA authority levels and ensure that the client is kept informed as per communication requirements.
Review claims and authorize payments for other team members within allocated authority, ensuring adherence to AAL standards to minimize leakage and costs of claims.
About you
Tertiary and/or industry-specific qualifications.
Meet specific technical capability and competence standards required for professional progression within AAL, including submission of a portfolio of supporting evidence (for AAL employees only).
Proven experience managing complex claims within a matrixed general insurance environment, with strong technical capability in commercial property claims; additional background in farm, retail or domestic claims is highly regarded.
Demonstrated experience coaching and building capability of a claims team.
Able to work collaboratively in a team setting with demonstrated experience coaching and building capability.
Ability to plan and prioritize effectively, organize tasks, manage competing resources and demands.
Ability to interpret and analyze complex information, extract meaningful insights, and evaluate options for decision-making.
Attention to detail with thoroughness and accuracy, and the ability to quickly identify errors or inconsistencies.
Demonstrated technical proficiency with systems, software, databases, reporting, and communication tools.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
Inclusive culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
Flexible work-life balance: Flexible and remote work options and workplace adjustments to support balance.
Career development: Mentoring, development, and global mobility opportunities, including access to over 10,000 learning resources.
Financial and wellbeing perks: Discounts on Allianz products, retail, tech, and travel; financial wellness initiatives and Employee Share Purchase Program.
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is a trusted global insurance and asset management company. We value and empower our employees to grow and contribute to a better future for customers and the world.
We promote equality and inclusion in our workplace. Applications are welcome regardless of ethnicity, age, gender, nationality, religion, disability, sexual orientation, or any other protected characteristic.
Adjustments and support
If you require support or adjustments to participate equitably in our recruitment process, please contact us for a confidential conversation.
Join us. Let’s care for tomorrow.
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