Principal E2E Systems Engineer
Grade: 11/12
Salary range: $149,739 - $173,174 + superannuation and leave loading
Duration: Ongoing
Location: Hybrid with an in‑office requirement on Tuesdays and Thursdays across NSW offices. This may be subject to change in line with DCS workplace policies
Drive the architectural vision for NSW’s mission‑critical Public Safety Network by leading end‑to‑end integration across radio, transport, core, applications, and cybersecurity systems.
About the team
This role sits within the NSW Telco Authority Engineering team. Become part of a collaborative, high‑energy, and inclusive team dedicated to making a real difference in public safety. We are passionate about protecting people and places, and we pride ourselves on our supportive culture where colleagues help each other succeed and grow. Our mission is to drive cyber security improvement and innovation in the IT, applications, and data areas, ensuring our organisation remains secure and at the forefront of safeguarding our community.
Your responsibilities
* Leading technical design and integration across radio, transport, core, applications, cybersecurity, and monitoring subsystems
* Providing architectural authority to ensure consistency and standardisation across multiple vendors and technologies
* Driving technical governance to optimise lifecycle cost‑effectiveness and avoid vendor lock‑in
* Building and maintaining strong relationships with emergency services organisations as a trusted advisor
* Engaging with stakeholders including PMO, engineers, vendors, and contractors to resolve technical issues
* Overseeing troubleshooting, incident management, and escalation for complex technical challenges
Requirements and qualifications
* Obtain Essential Security Clearance: Ability to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
* Lead End‑to‑End Integration: Thrive on orchestrating complex subsystems radio, transport, core, applications, and cybersecurity into a seamless, resilient solution
* Set Architectural Standards: Excel at providing technical authority and governance, ensuring consistency and avoiding vendor lock‑in across diverse technologies
* Optimise for Lifecycle Value: Confidently balance immediate delivery with long‑term cost‑effectiveness, safeguarding flexibility and scalability
* Influence with Technical Credibility: Engage and influence stakeholders at all levels, translating intricate designs into clear, actionable strategies
* Champion Interoperability: Ensure solutions meet stringent interoperability requirements for mission‑critical emergency communications
Additional qualifications
* Bring Specialist Knowledge: Leverage expertise in P25 networks and critical communications to guide design and troubleshooting decisions
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole‑of‑government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer‑centric, people‑first culture and it is key to the success of our fast‑moving, high‑performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority.
Closing date
Closing Date: 9:59am Monday 26th January 2026
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.taylor@customerservice.nsw.gov.au or 02 9494 8351.
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