Customer Banking Specialist - Plenty Valley (30 hours/week)Join us as a Customer Banking Specialist at Commonwealth Bank in our Plenty Valley branch on a part-time basis.Please ensure you are available for the following roster before applying: Roster (30 hours/week): 9.15am – 4.15pm.About the RoleThe Retail Bank is the face of CommBank—whether in branches, on the phone, via video conferencing, or online. We aim to deliver a seamless banking experience to over 10 million personal and small business customers.In this role, you will collaborate with your Branch Manager and colleagues to provide outstanding customer outcomes. Your understanding of our offerings will enable you to refer customers to the right specialists for complex needs.ResponsibilitiesBuild personal connections through meaningful conversationsAssist customers with in-branch technology and digital bankingAddress transactional needs ensuring customer satisfactionConduct Financial Health Checks to assess and update customer needsProcess applications for personal loans, credit cards, and related productsProactively contact customers to build rapport and invite them for financial reviews or appointmentsFollow Bank’s processes, including transaction reconciliation and financial reviewsParticipate in community events and fundraising activitiesPrioritize team safety and wellbeingUtilize tools for customer feedback and implement improvementsIdeal CandidateAbility to ask the right questions and find suitable solutions with integrityPassion for service excellence, capable of working independently and referring to specialistsExperience in a busy retail environment, providing holistic solutionsGenuine passion for customer service and doing the right thingIf this role excites you, we would love to hear from you. Apply today! If you are already part of the Commonwealth Bank Group, please apply via Sidekick. For accessibility support, contact HR Direct at 1800 989 696. Advertising End Date: 14/05/2025
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