Customer Advisor, Leave and Relief - Newcastle West, NSW
NAB Newcastle, New South Wales, Australia
Branch Customer Advisor – Banking – Newcastle West
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and Recent Zealand
- Are empowered to make a positive difference for customers and communities
- Given the opportunity to learn, grow and achieve.
- Deliver a seamless, consistent, and tailored customer experience every day
Each day, you’ll go above and beyond to:
- Support NAB’s Newcastle West & Surrounding Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
- Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
- Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.
We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:
- A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
- A team player with a keen eye for detail ensuring every transaction is efficient and accurate
- Customer centric thinking and an appreciation for inclusion and the diversity of our customers
The Hours
Join our team in this role with the following hours - Monday, Tuesday, Wednesday & Friday 9:00am – 4:30pm and Thursday 9:00am – 5:15pm.
Your home branch will be Newcastle West however your skills and expertise will also be required to cover our Glendale, Charlestown, Raymond Terrace, East Maitland branches so a licence and transport is essential.
More focus on you
All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.
- Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
- Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
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📌 Customer Advisor, Leave and Relief - Newcastle West, NSW
🏢 NAB
📍 Newcastle City Council