A Support Consultant is needed for a dynamic environment. The successful candidate will provide technical support to residential customers and village management team, working in a Permanent, Full Time capacity. They will have excellent interpersonal skills, patience, and the ability to openly communicate, train, educate and support elderly customers.
Key Responsibilities
* Support residents and village management with technology services and digital access to information supplied by the organization
* Configure and record residential accounts in database
* Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
* Conduct 1vs1 and group training sessions for end user appliances
* Assist ICT department on technical related issues and base trouble shooting
* Catalogue and inventory management of ICT equipment
* Configure ICT equipment for residential usage and operational needs
Requirements
* 1-2 years proven experience in a customer service environment
* Successful experience in training, process and support functions
* Excellent customer service and communication skills
* Strong troubleshooting skills
* Technical aptitude (computer literate, able to quickly learn new applications)
* Fluent in both written and verbal English
* Solid understanding of VOIP Telephony, Cisco Meraki, WAN, and MATV technologies
* Experience with Microsoft 365 Administration, including user account and permission management
* Familiarity with Apple, Samsung, and Windows software and hardware
Benefits
* Onsite parking and uniform provided
* Retention bonus
* Employee referral bonus
* Novated leasing options
* Great retail discounts with stores
* Access to Comm-Bank Workplace Banking
* Continuous professional development and promotional opportunities
* On-site cafes and restaurants available