Overview
Axiom Technologies
is a global IT services partner that supports medium- to large-scale enterprises.
Please visit our website for more information about what we do at
Responsibilities
Provide first and second-level support for POS hardware, including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
Respond to support tickets, service calls, or in office visits to diagnose and resolve hardware issues.
Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
Assist in the rollout and configuration of new POS systems and upgrades.
Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
Monitor POS system performance and escalate recurring or complex issues.
Train store or front-line staff on proper use and basic troubleshooting of hardware.
Maintain inventory of POS hardware and replacement parts.
Qualifications
Certificate or diploma in IT, Electronics, or related technical field.
1–3 years of experience supporting POS hardware in a retail or service setting.
Strong understanding of computer hardware and peripheral troubleshooting.
Familiarity with network connectivity as it relates to POS systems.
Excellent problem-solving, communication, and customer service skills.
Ability to work independently and manage time effectively.
Experience with remote support tools and ticketing systems.
Versatile to work in shifts or weekends as needed.
Certifications (not mandatory)
CompTIA A+
OEM-specific training (e.g., Epson, NCR, Verifone, etc.)
How to Apply
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
Job Category:
Technical
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