Store Performance Leader
We are seeking a highly skilled and experienced leader to take charge of our store's performance. As the Store Performance Leader, you will be responsible for driving exceptional customer experiences that drive sales and profitability.
Your key responsibilities will include:
* Guiding your team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
* Interpreting sales data to drive performance and taking ownership of the store's commercial success.
* Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
* Managing recruitment processes and ensuring effective onboarding and training for all new team members.
* Identifying high-potential individuals and creating tailored development plans to support their career growth.
* Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence.
You will be a natural people person with excellent leadership skills, able to foster a positive, inclusive, and motivating work environment where employees thrive. Your strong business acumen and ability to balance front-of-house energy with behind-the-scenes efficiency will make you a standout candidate for this role.
Key Qualifications
* Proven ability to lead teams in fast-paced retail environments.
* Strong customer-centric mindset and track record of aligning business actions with customer feedback.
* Demonstrated business acumen with the ability to align commercial goals with customer needs.
* Excellent communication and coaching skills.
* Comfortable working varied hours, including evenings, weekends, and holidays.
* English language skills to serve English-speaking customers and liaise with internal stakeholders.
Benefits
We offer a range of attractive benefits and valuable development opportunities to support our employees' growth and well-being. As a member of our team, you'll enjoy:
* A 25% staff discount across all brands.
* The H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
* Clothing allowances.
* Annual leave.
* Medical leave.
* Development opportunities.
About Us
We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. We're committed to fostering inclusive, diverse, and equitable workplaces across our organisation. If you share our values and are passionate about delivering exceptional customer experiences, we'd love to hear from you.