* Own your impact by taking responsibility for the success of a major national client
* Work with a market-leading prop-tech platform used across premium office assets
* Exposure to major institutional property portfolios
* WFH and flexible work arrangements where available
* Collaborate with technology, product and customer experience teams
* Be part of CBRE's largest division – Property Management
* Join a growing digital and customer experience team
* Access to global learning and development programs
* Opportunity to grow into Senior Customer Success or strategic account roles
* Sydney | Land of the Gadigal People
Join CBRE and help drive engagement across Host powered by VTS, our digital tenant experience platform supporting the national portfolio of leading property investor Charter Hall.
Reporting to the Director of Client Success, you'll act as the trusted advisor for a key national client and own the success of the Host platform across their portfolio.
You'll partner with property teams and stakeholders to maximize engagement, adoption and measurable outcomes, using platform insights to help shape tenant engagement initiatives, campaigns and building services delivered through the app.
This role blends technology, client engagement, and workplace experience, giving you real responsibility to drive success for your client.
Key Responsibilities
* Support the day-to-day success and adoption of the Host platform across a national portfolio
* Build relationships with client stakeholders and on-site property teams
* Help deliver tenant engagement campaigns, promotions and activations
* Provide training and onboarding to building teams
* Monitor platform usage and engagement metrics
* Translate insights into practical recommendations to improve engagement
* Work with internal product, implementation and support teams
* Identify opportunities to enhance the tenant experience across buildings
About You
This role suits someone with a foundation in Customer Success, Client Services, Marketing or Events who is looking to take ownership of client outcomes and deepen their experience in a client-facing technology role.
You'll bring:
* 1 - 2 years experience in a client-facing role
* Strong communication and relationship-building skills
* Good organisation and time management
* Interest in technology and digital platforms
* Ability to interpret basic data or engagement metrics
* A proactive and solutions-focused mindset
*Experience in property, commercial real estate, hospitality or events is advantageous but not essential.
What's in It for You
At CBRE, we invest in your growth and long-term career, offering:
* Clear development pathways across property management
* WFH and flexible work arrangements where available
* Structured learning and on-the-job mentoring
* Industry-leading parental leave
* A broad range of benefits including lifestyle, wellbeing, financial and education programs
* Paid volunteer days and CBRE Cares Foundation initiatives
* Access to one of the largest property platforms globally
Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply. Be inspired to elevate your career to new heights. We look forward to hearing from you! #WeAreCBRE
*Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
*Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.