Job Title: FOH Manager
Location: Switch Lifestyle
Reports To: Venue Manager/Operations Manager
Department: Hospitality
Status: Full-time
Position Overview:
The Restaurant Supervisor at Switch Lifestyle plays a key role in ensuring the smooth and efficient operation of the restaurant. This includes overseeing day-to-day activities, ensuring high-quality guest service, managing staff, and maintaining a positive atmosphere. The Supervisor will work closely with the Restaurant Manager to meet operational goals, improve service delivery, and enhance the overall customer experience.
Key Responsibilities:
Staff Supervision & Training:
- Supervise, train, and motivate restaurant staff to maintain high service standards.
- Provide guidance and support to servers, kitchen staff, and other team members.
- Conduct staff performance evaluations and provide feedback to foster improvement and growth.
- Ensure all employees adhere to restaurant policies and safety standards.
Customer Service:
- Ensure that all customers receive exceptional service from the moment they arrive until they leave.
- Handle customer complaints and resolve issues efficiently and professionally.
- Maintain an inviting and friendly atmosphere for guests.
- Encourage guest feedback to continually improve service and address any areas for improvement.
Operations & Coordination:
- Assist in the management of restaurant operations, ensuring that it runs smoothly and efficiently.
- Oversee the setup and breakdown of dining areas, ensuring cleanliness and organization.
- Monitor inventory levels of supplies and food items, placing orders when necessary.
- Maintain consistent communication with kitchen and bar staff to ensure smooth service.
- Ensure the restaurant is compliant with health, safety, and sanitation regulations.
Financial & Cost Control:
- Monitor labor costs and help with scheduling to optimize staffing levels.
- Assist in managing inventory and ordering supplies as needed to avoid waste and maintain budget.
- Support the Restaurant Manager in tracking sales and analyzing revenue trends.
- Assist in enforcing cash handling policies and procedures, ensuring accurate till reconciliations.
Marketing & Promotion:
- Assist with promotional activities and events to increase customer engagement.
- Maintain knowledge of the restaurant’s menu and any new offerings to provide detailed information to guests.
- Help promote loyalty programs and special deals to drive repeat business.
Team Collaboration:
- Work closely with the Restaurant Manager and other supervisors to ensure effective communication and problem resolution.
- Participate in team meetings and collaborate with management to identify areas for improvement.
- Foster a positive, respectful work environment that encourages team collaboration.
Qualifications:
- Proven experience in restaurant or hospitality management, ideally in a supervisory or leadership role.
- Strong leadership skills and the ability to motivate and manage staff.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and stay calm under pressure.
- Knowledge of food and beverage service standards, health and safety regulations.
- Proficiency with POS systems and basic financial management.
- Ability to handle difficult situations and resolve conflicts effectively.
- Flexibility to work nights, weekends, and holidays as needed.
Desired Skills & Attributes:
- Passionate about providing excellent customer service.
- Positive and professional attitude.
- Detail-oriented and organized.
- Solid problem-solving abilities.
- Ability to multitask and manage time efficiently.
- Enthusiastic about team-building and development.
Benefits:
- Competitive salary.
- Staff meals and discounts.
- Opportunities for career advancement within the company
- A dynamic and exciting work environment.
Job Types: Full-time, Permanent
Pay: From $75,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person