BOUTIQUE RETAIL MANAGER – qualia, Hamilton Island Hamilton Island is seeking an experienced and commercially driven Boutique Manager to lead the end-to-end operation of the qualia boutique. This is a unique opportunity to deliver a world-class retail experience within one of Australia’s most prestigious luxury resorts. In this role, you’ll combine strategic buying, brand curation and operational leadership to drive performance while ensuring a distinctive and elevated product offering aligned with the qualia guest experience. Why you’ll love working with us Lead in luxury – shape a premium retail experience within an award-winning resort Live in paradise – enjoy island life on the doorstep of the Great Barrier Reef Make your mark – take full ownership of boutique performance and product direction Be part of something special – work within a high-end environment focused on exceptional guest experiences Where you’ll make an impact Overseeing daily boutique operations to deliver a seamless, high-end retail experience Providing personalised service to guests, building strong relationships and driving repeat engagement Achieving and exceeding sales targets through KPI management and in-store strategy Selecting and purchasing a premium mix of Australian and international brands Identifying opportunities to grow revenue through product mix, pricing and in-store experience Managing stock levels, replenishment and sell-through to optimise performance Maintaining accurate stock control, inventory and compliance with financial procedures Owning boutique financial performance including budgeting, forecasting and reporting Preparing and delivering performance reports to senior leadership Recruiting, training and managing staff, including rostering to meet business needs Ensuring the boutique is impeccably presented with elevated merchandising standards Staying ahead of fashion trends and evolving the product offering to meet guest expectations What we’re looking for You’re an experienced retail leader with a strong commercial mindset and a passion for delivering premium customer experiences. You bring a proactive approach, strong attention to detail and the ability to lead both people and performance in a luxury environment. To be successful, you’ll need: Queensland open/unrestricted driver’s licence (Essential) Previous management experience (Essential) Previous retail experience (Essential) Ability to read, understand and act on financial reporting, budgeting and sales analysis (Essential) Key skills: Previous experience in luxury retail or premium boutique management Highly organised with strong attention to detail Exceptional customer service and relationship-building skills Strong leadership, communication and team development capabilities Ability to work proactively both independently and within a team About Hamilton Island Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community. Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work. A little island can do wonders – make your next career move one to remember. Apply now!