Tech Support Job Description
This is a challenging role that requires strong problem-solving skills and a focus on delivering exceptional customer support. As a Technical Support Engineer, you will be responsible for resolving complex technical issues related to Harmony SASE products.
Some of the key responsibilities of this role include:
* Providing technical support to customers via phone, email, or chat.
* Resolving technical issues related to Harmony SASE products.
* Collaborating with internal teams to resolve complex technical issues.
* Developing and maintaining technical documentation to help resolve common technical issues.
Required Skills and Qualifications:
* 7+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers.
* Strong expertise in network protocols, VPNs, and troubleshooting.
* Experience with software debugging, log analysis, and scripting (Python/Bash).
* Excellent communication skills and ability to work in a fast-paced, team-oriented environment.