Join to apply for the Customer Service Consultant role at Randstad Australia .
Start your career in the banking and finance industry. Randstad is taking expressions of interest for customer service professionals to join one of Australia's largest banks within their Contact Centre team at Bedford Park.
Role
The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:
* Manage inquiries for existing customers relating to mortgage
* Act with urgency and respond to customer queries in an empathetic and professional manner
* Deal with hardship calls and come up with solutions
* Always look for new opportunities to delight our customers
* Contribute to the development and continuous improvement of customer experience
The Ideal Candidate Will Have
* A strong background in handling difficult calls or customers
* High level of empathy and resilience
* Professionalism and empathy when handling inbound and outbound calls
* Proven examples of strong customer focus and dispute resolution
* Possess high degree of attention to detail and accuracy
* Ability to work a rotating roster between the hours of 8am-8pm Monday–Saturday
Benefits
* A great pay rate of $38.99 p/h
* Enjoy the convenience of working close to home at Bedford Park with onsite parking
* An exciting opportunity to work within one of Australia's largest banking institutes
* This organisation offers extensive and thorough training programs which aid staff learning and development
* Full‑time hours provided, casual 9‑month assignment with view to transition to permanent if you are the right fit for the role
* Multiple exciting benefits and discounts that come with working for a Big 4 Bank
Applications
If you feel your skills match the above criteria, please attach your CV in MS Word format to Emily Bridgland, then click APPLY now Please note only shortlisted candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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