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Customer support manager (newcastle)

Newcastle
Opal HealthCare
Customer Support
Posted: 26 September
Offer description

Rewarding role leading our sales, resident admissions and admin function. Full time Monday to Friday role, located in Kanwal Gardens

At Opal Health Care, we know that companies don’t succeed - people do.

That is why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compasssion,Accountability,Respect and Excellence reflect that CARE is at the heart of everything we do.

With 142 Care Communities and over 20,000 team members, we’re one of Australia’s leading private aged care providers - and we’re growing.

All applicants will be contacted for an interview as soon as possible.

Role requirements and responsibilities

- Experience in Hotel / Duty or Property Management is welcome
- Management of customer enquiries, conduction of site tours
- Management of sales pipeline to improve conversion rates
- Implementing sales programs to improve uptake of additional services
- Monitoring service standards and customer feedback
- Reception and other administration duties where required

At Opal Health Care we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

- Work/life balance with flexible work hours – opportunity to work permanent shifts
- Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy http://academy.opalhealthcare.com.au/
- Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships
- Paid parental leave: 5 weeks for primary carer & 4 weeks for non-primary carer + receive additional 5 weeks of leave upon returning to work after 3 months
- Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
- Internal & external training programs
- National secondment opportunities to diversify your experience
- Sector leading training, systems & innovation

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.

About Opal Health Care

Opal Health Care is one of Australia’s largest aged care providers with over 20,000 dedicated team members caring for more than 12,000 residents in 142 Care Communities across New South Wales, Victoria, Queensland, South Australia and Western Australia, and we are growing each year.

We believe investing in our team is essential to providing quality care for our residents both now and in the future. There are many professional development opportunities for your healthcare career and we offer a range of career pathways through our six schools of education at the Opal Health Care Academy.

To help rapid track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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📌 Customer Support Manager
🏢 Opal HealthCare
📍 Newcastle

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