Strategic Account Director – Testing and Quality Engineering
Strategic Account Director – Testing and Quality Engineering
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Strategic Account Director – Testing and Quality Engineering
Location: Melbourne, Australia
Reports To: Chief Operating Officer (COO)
About CloudMarc
CloudMarc is a leading consultancy specialising in Testing and Quality Engineering services. We pride ourselves on combining deep domain expertise with a flexible, people-first approach to client delivery. With teams across Australia and the Philippines, we help organisations uplift their quality maturity and drive better outcomes through innovation, experience, and care.
Position Summary
The Strategic Account Director is a senior role responsible for overseeing key client relationships, driving service excellence, and expanding CloudMarc's presence across new and existing accounts. The role combines strategic account management, delivery oversight, trusted advisory, and commercial development, with a strong grounding in testing and quality engineering services.
This role will suit someone passionate about quality, who can speak confidently about the value of testing and QE in complex environments while fostering strong client trust and growing long-term partnerships.
Key Responsibilities
Client Relationship Management
· Serve as the senior point of contact for key accounts, building trusted partnerships with client stakeholders.
· Proactively understand client goals, challenges, and strategic direction to align CloudMarc's services accordingly.
· Regularly engage in executive-level discussions to reinforce CloudMarc's value and insights.
Service Delivery & Staff Management
· Oversee delivery performance and ensure high levels of client satisfaction across engagements.
· Support onboarding, offboarding, and overall welfare of CloudMarc staff on-site and offshore.
· Address any issues or risks raised by clients or consultants, escalating as appropriate.
· Collaborate with internal delivery leaders to ensure consistent, high-quality service execution.
Business Development & Growth
· Identify and pursue new opportunities within existing accounts.
· Expand CloudMarc's client base by leveraging your industry network and business development capabilities.
· Coordinate with internal technical and consulting experts to craft compelling proposals and pitch tailored solutions.
Advisory & Thought Leadership
· Act as a trusted advisor on testing and quality engineering practices and trends.
· Contribute to strategic discussions around test maturity, automation, and DevOps quality integration.
· Represent CloudMarc at industry events, client briefings, and forums as required.
Governance & Reporting
· Participate in regular governance meetings, providing insights, risk updates, and performance metrics.
· Collaborate with the COO on account planning, forecasting, and commercial management.
Key Skills & Experience
· Strong background in software testing, quality engineering, or related IT consultancy environments.
· Demonstrated experience managing strategic accounts in enterprise settings.
· Proven ability to engage and influence at senior levels (including Heads of Tech, CIOs, and Delivery Leads).
· Solid understanding of testing lifecycles, test maturity models, and emerging quality practices (e.g. automation, CI/CD, DevOps testing).
· Experience managing cross-functional teams and consultants, with a strong focus on staff care and performance.
· Commercial acumen, with the ability to spot opportunities and lead business growth initiatives.
Personal Attributes
· Passionate about quality and delivering meaningful client outcomes.
· High integrity and professional credibility.
· Confident communicator and relationship builder.
· Collaborative, solutions-focused mindset.
· Self-driven with a strategic, client-centric approach.
Ready to shape the future of quality with us?
Apply now or reach out directly for a confidential chat.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development, Quality Assurance, and Consulting
* Industries
IT Services and IT Consulting
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