We are seeking a Relationship Building Specialist to join our team. As the first point of contact for our members, you will play a key role in guiding them toward the right financial solutions.
About the Role
* Make banking easy and approachable for our members by providing exceptional service and support
* Build strong relationships through great conversations and active listening skills
* Promote products and services that meet our members' goals and needs
* Refer members to loan specialists where appropriate, ensuring they receive the best possible outcome
* Help members navigate digital tools, providing training and support as needed
* Accurately complete tasks and navigate multiple systems with ease
* Work collaboratively in a high-performing team environment, contributing to a positive and supportive culture
About You
* You have excellent communication and interpersonal skills, with the ability to work effectively in a customer-facing role
* Are motivated by goals and ongoing personal development, with a desire to learn and grow
* Are reliable and available across our full trading week, Monday to Saturday
Why Work with Us?
We are committed to creating an outstanding working environment where you feel valued, supported, and empowered to succeed. Our goal is to create a workplace where you can develop your skills, be proud of your work, and be an advocate for our customers and business.