Overview
Reports to: Remedial Coordinator
Direct Reports: None
Location: Ringwood
Department: Maintenance (Remedial Division)
Job schedule: Full time, 42.5 hours per week, 8:00am – 5:00pm, Monday to Friday, Permanent
Purpose
Love organising complex projects and delivering outstanding service? This could be your perfect next role. As a Remedial Coordinator, you'll be at the heart of our operations—planning, scheduling, and coordinating remedial works across multiple client sites. You'll take ownership of performance, safety, quality, and communication, ensuring every job is delivered on time, on budget, and to the high standards our clients expect. You'll be the key link between clients, engineers, subcontractors, and internal teams, confidently managing resources, parts, access equipment, and labour to keep everything running smoothly. If you thrive on juggling priorities, solving problems, and taking pride in delivering a premium service, this role offers real responsibility, variety, and the chance to make a visible impact every day.
Responsibilities
Efficient Remedial Workflow Management
* Ensure all remedial workflows are processed accurately, prioritised correctly, and progressed in line with service requirements.
* Maintain complete, up‐to‐date job records, ensuring all documentation, reports, photographs and communications are correctly stored and accessible.
* Escalate incomplete information, delays, or risks to delivery promptly to the Remedials Coordinator.
Commercial & System Accuracy
* Produce accurate remedial quotations, purchase orders, Computer Aided Facility Management (CAFM) records, and invoices that reflect works instructed, costs incurred and agreed commercial terms.
* Maintain accurate Work in Progress (WIP), HubSpot, and CAFM system data to support performance tracking, reporting, and decision‐making.
* Support cost control through effective supplier liaison, better buying, and tooling hire management.
Customer & Stakeholder Coordination
* Act as a professional point of contact for clients, engineers, subcontractors, and suppliers, ensuring clear and timely communication throughout the remedial lifecycle.
* Support positive client experience by providing updates, responding to queries, and helping resolve issues efficiently.
* Build strong internal working relationships to support smooth remedial delivery.
Operational Performance & Continuous Improvement
* Support the Remedials Coordinator in achieving service levels, KPIs, and departmental targets.
* Identify inefficiencies, recurring issues, or improvement opportunities within remedial processes and administration.
* Contribute to the sustainable growth and scalability of the remedials desk.
Compliance & Quality Assurance
* Ensure remedial works are processed in line with FORTH procedures, compliance requirements, and quality standards.
* Maintain confidentiality and accuracy of company and client information at all times.
* Support quality checks on documentation prior to invoicing and job close‐out.
Essential Skills, Knowledge And Capability Needed
* Strong administrative skills with attention to detail and accuracy.
* Ability to prioritise workload and manage multiple remedial jobs simultaneously.
* Confident use of CRM, CAFM, WIP tracking and document management systems.
* Commercial awareness when preparing quotations, purchase orders and invoices.
* Professional, client‐focused communication skills.
* Proactive, solution‐focused mindset with a willingness to challenge inefficiency.
* Ability to work effectively in a fast‐paced, high‐volume operational environment.
* Team‐focused approach with a commitment to continuous improvement.
Commitment
Our purpose is simple but powerful: driving positive change to ensure a sustainable future for generations to come. This means pushing boundaries, embracing new ideas, and constantly improving in everything we do. Our forward‐thinking philosophy is brought to life through six key commitments:
* For—the People: Give our people the best experience from start, during and beyond
* For—the Protection: Create an environment that continually improves physical and psychological safety
* For—the Premium: Provide a service that exceeds expectations For—the Precision: Deliver certainty through consistent and repeatable quality processes
* For—the Planet: Reduce our carbon footprint in all that we do
* For—the Profit: Deliver fair profits to ensure business stability and enable reinvestment
Benefits
* Generous Annual Leave – Enjoy 25 days of holiday per year, plus all UK bank holidays
* Comprehensive Private Medical Insurance – Provided by Bupa, ensuring peace of mind for you and your family
* YuLife Wellness App – Access to wellbeing resources, rewards, and challenges to support a healthy lifestyle
* Specsavers Eyecare Scheme – Regular eye tests and support for optical needs
* Audible Subscription – Receive a monthly credit to support your personal and professional development
We're committed to diversity and inclusion.
We welcome applications from everyone with the right skills and experience and ensure equal opportunities for all, regardless of age, gender, race, religion, disability, sexual orientation, or marital status.
Please Note
This job description serves as a guide to the role and its responsibilities. Duties may evolve over time to meet the changing needs of the business and help you grow with us.
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