* Temporary full-time opportunity based in Milsons Point (4-month contract with possibility of extension)
* Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay
* Fitness Passport: Discounted access to gym and aquatic centres
* Hybrid role with work-from-home flexibility
About us..
At Royal Rehab we’re redefining health and wellbeing.
A leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine.
Royal Rehab is renowned for our focus on research and innovation and sits uniquely as a provider of advanced rehabilitation and disability services including supported accommodation, private rehabilitation hospitals, a purpose-built resort for people with spinal cord injury and community services.
We offer a vibrant, inclusive culture that values your expertise.
About the role..
We are seeking a seasoned Accounts Receivable Expert (Debt Recovery & Process Improvement) to join us on a short-term contract and deliver immediate, tangible impact across our Accounts Receivable (AR) function.
This role is focused on improving the whole of business AR function including recovering aged and at-risk receivables, stabilising cash flow, and identifying systemic issues that drive delayed or uncollectable debt. Success in this position will come from a blend of hands-on collections and robust root-cause analysis, delivering clear recommendations to prevent recurrence and to strengthen the end-to-end processes. Working within a matrix reporting structure, you will harness and manage revenue collections teams across the business to achieve collection targets and drive sustainable system and process improvements.
Key responsibilities include:
* Take ownership of aged receivables.
* Prioritise accounts by value, risk, and collectability.
* Engage business and external stakeholders to resolve disputes and secure payments.
* Negotiate payment plans where appropriate.
* Escalate high-risk or uncollectable debts with recommendations.
* Identify reasons for delayed payment including systemic administration or billing issues, contract misunderstandings, funding and process gaps.
* Maintain a structured root-cause log linking issues to dollar impact.
* Deliver a cleaner AR ledger.
* Provide practical and prioritised improvement recommendations.
* Complete a clear handover pack for Finance and Operations.
About you..
We seek a self-motivated and friendly individual with:
Essential Criteria:
* Proven experience in debt recovery and AR collections preferably in a clinical service delivery NFP environment with a particular focus on NDIS, iCare, insurance and rehab funded clients.
* Proven track record successfully delivering sustainable and ethical improvement in collections and positive process outcomes.
* Demonstrated experience in the continuous improvement of AR processes and workflows to positively impact finance, operations and the wider business.
* High competency with billing processes and systems, finance ERPs, CRM scheduling systems, and funding portals.
* Strong stakeholder engagement skills.
* Strong communication skills with the ability to translate financial requirements to a non-financial audience.
* High attention to detail with a problem-solving mindset.
* Ability to work independently, prioritise competing demands, and handle sensitive conversations.
Your Royal Rewards...
* Salary Packaging: Lower your taxable income and increase your take-home pay
* Benefits: Fitness Passport available
* Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner
* Career growth: Genuine career opportunities
* Work life balance: Flexible work arrangements
* Salary: Competitive remuneration
* Employee Assistance Program: Access to professional counselling and coaching for you and your immediate family
* Leadership: Supportive and experienced leadership team
* Culture: Friendly and close-knit team environment
We know diversity makes Royal Rehab a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.
If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.
What’s next..
If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!
Please note, only applicants that address this essential criteria will be considered.
Visit our Royal Rehab careers page for more information:
www.Royalrehabgroup.com.au/careers/
The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged.
Additional information
* Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
* EAP Support: Free, confidential counselling and wellbeing support