Job Overview
We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, sales, and marketing support via different communication channels.
You will address customer inquiries related to products, services, warranties, order processing, data entry, and resolving general complaints. You will identify sales opportunities from customer inquiries and provide first-line technical and clinical assistance, escalating issues to relevant teams for resolution.
Key Responsibilities:
* Handling customer orders for medical supplies and equipment
* Maintaining client records
* Tracking deadlines
* Supporting cross-functional teams
* Developing positive customer relations
* Collaborating with departments to meet sales goals
* Documenting technical and customer issues
* Providing metrics to management
Requirements:
Required: Minimum of 1 year of related experience, broad knowledge of routines and procedures, instructions on new assignments.
About Us
Our organization is dedicated to pioneering innovative solutions that empower millions worldwide to live healthier lives. We create life-changing health technologies that make home healthcare more accessible and personalized.