Job Role Overview
We are seeking a Customer Experience Specialist to join our social media team.
This role will involve delivering exceptional customer support and service across various social media channels.
You will be the voice of our brand, driving advocacy through every interaction with customers and prospects.
* Providing timely and effective support for a range of customer queries and issues.
* Detecting and escalating potential brand and reputational risks.
* Maintaining a unified brand tone across all interactions.
* Collaborating with the broader Brand & Social Media Team to ensure seamless customer experiences.
You will work closely with our team to stay up-to-date on industry trends and best practices.
To succeed in this role, you must be adaptable, resilient, and able to manage change effectively.
Essential Skills and Qualifications
To excel in this position, you will need:
* Excellent written and verbal communication skills.
* A positive attitude and ability to work collaboratively as part of a team.
* An understanding of social media platforms and their applications.
* Confident multitasking and problem-solving abilities.
* A focus on delivering exceptional customer experiences.
If you are a customer-focused individual with strong communication skills, we encourage you to apply for this exciting opportunity.