Company Description
**At Accor, hospitality is a work of heart.** We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.
**Join us at Accor, where life pulses with passion!**
The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.
**Job Description**:
We are seeking a friendly and skilled Reservations Sales Agent to join our team at Novotel Canberra! As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:
- Providing knowledgeable, friendly, and passionate service to both external and internal guests
- Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
- Managing guest bookings in our PMS system (Opera) with precision and attention to detail
- Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
- Staying up to date on all hotel products, services, and special promotions — both on-site and across surrounding properties
- Ensuring special requests are communicated clearly and followed through across departments
- Supporting the Sales team by passing along potential leads or opportunities
- Promoting loyalty through fluency in the Accor Loyalty Programme
**Qualifications**:
- Previous experience in reservations or customer service, ideally in a hotel environment
- Confident using computer systems, including Microsoft Office; OPERA PMS experience is preferred
- Strong communication skills in spoken and written English
- A genuine passion for delivering excellent guest service
- Professional, approachable, and able to build rapport easily — both in person and over the phone
- Culturally sensitive, comfortable communicating with people from diverse backgrounds
- Self-motivated, adaptable, and capable of working independently or as part of a team
- Organised with strong time management and multitasking skills
- Flexible with work hours, including weekends and holidays
- Honest, respectful, and aligned with Accor's Heartist values
Additional Information
In return for your commitment, we offer:
- Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability, including access to Accor Academy training programs.
📌 Reservations Sales Agent (F/M/X)
🏢 Accor
📍 Canberra