As a Night Auditor, you will be the last point of contact for guests at our hotel, ensuring their experience is exceptional. You will handle end-of-day balancing and closing procedures with precision, accuracy, and speed.
You will provide clerical and guest-facing support in overnight operations, rise with us to provide an amazing experience for our guests. Assist guests arriving and departing the hotel through the check-in and departure process, handle general inquiries while engaging and inspiring guests with each interaction.
Focus on hotel security and safety by updating your knowledge and certifications regularly. Handle complaints, settle disputes, and resolve grievances and conflicts by negotiating with relevant parties.
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness. Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings.
Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
Requirements
* Experience with OPERA property management system or similar
* Relevant experience in a Guest Service role
* Interest in the financial/accounting procedures of the hotel
* Working rights in Australia is mandatory
* Enthusiastic to escalate your career
* Self-motivated, organized and capable of working autonomously
* Armed with smart solutions and a can-do attitude
Benefits
* Exclusive staff discounts on food and beverage and hotel rooms
* Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
About Us
We are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. At Westin Hotels and Resorts, we are dedicated to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
We're looking for passionate and engaged associates who share our vision of becoming the preeminent wellness brand in hospitality.