Job Description:
We are seeking a highly skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for delivering exceptional customer service and support to our clients through various communication channels.
In this role, you will work closely with our management and team members to enhance your customer service skills, address customer inquiries and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.
Some of the key tasks involved in this role include:
* Delivering friendly and efficient service to customers via phone calls, emails, and other business systems
* Promptly acting on customer requests, taking ownership of inquiries, and resolving issues within set timeframes
* Analyzing customer sales history to identify service needs and explore upsell opportunities
* Informing customers about new products and services when applicable
Required Skills and Qualifications:
To be successful in this role, you will need to possess the following skills and qualifications:
* Experience in a high-volume call center environment (preferred but not essential)
* A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results
* Exceptional customer service skills and the ability to work independently within a small team
* Proficiency in Microsoft and/or cloud-based CRM programs
* Excellent verbal and written communication skills
Benefits:
We offer a range of benefits to ensure our employees feel valued, supported, and celebrated. These benefits include:
* Team member discount card for major retailers
* Continuous career development to gain new skills and knowledge
* A successful Refer-A-Friend program, earning up to $2000 for each referral
* Additional discounts from corporate partners
* Flexible working arrangements
Why Join Our Team?
We promote diversity and inclusion across our workplaces and encourage applications from all backgrounds. We believe that everyone deserves an equal opportunity to succeed and thrive in their careers.