* Unique opportunity to provide strategic leadership across intelligence, insights and customer interface functions that support proactive, risk‐based regulation
* Sydney based role / Temporary (up to January 2028)
* Public Service Senior Executive (PSSE) Band 1 with a total remuneration package starting at $247,865
The Hospitality and Racing division within the Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS), which includes Liquor & Gaming NSW and the Office of Responsible Gambling, plays a critical role in fostering a safe, responsible, and thriving environment for liquor and gaming venues, racing and wagering industries, and safer gambling initiatives across NSW. Our work goes beyond regulation; it's about fostering sustainable growth, community safety, and ensuring that NSW remains a premier destination for world-class hospitality and entertainment.
We are seeking a strategic, forward-thinking leader to join our executive team as Director, Intelligence and Customer Interface. This role is ideal for a senior professional who can turn complex information and intelligence into clear insights and ensure public and industry interactions meaningfully inform regulatory action and meet citizen expectations.
About the role
As Director Intelligence and Customer Interface you will provide strategic leadership across intelligence, assessment and customer interface functions that support proactive, risk-based regulation.
You will lead the design and delivery of intelligence systems, analytics and methodologies that identify emerging trends, risks and opportunities across regulated industries.
You'll oversee Liquor & Gaming NSW's customer interface, assessment and triage functions, ensuring enquiries, complaints and public reports are managed efficiently, fairly and consistently.
You'll ensure complex intelligence and data are translated into actionable advice to inform regulatory planning, enforcement priorities and executive decision making and drive integration between intelligence, customer insights and operational teams to strengthen regulatory outcomes.
You will lead and develop highly skilled teams and build strong partnerships across government and with external stakeholders to enable data sharing and coordinated responses.
To learn more about the role, please click here to download the role description.
About you
You are an accomplished senior leader with extensive experience leading intelligence, analytics or insights functions in complex regulatory, compliance or policy environments. You will have experience in overseeing robust triage and assessments frameworks for regulatory reports, to ensure agency resources are dedicated to responding to the conduct or entities that present the greatest risk of harm to the community.
You bring a deep understanding of regulatory frameworks, public sector governance and evidence-based decision making and have demonstrated expertise in contemporary intelligence and analytics tools, methodologies and emerging technologies.
You have the proven ability to influence senior stakeholders and translate technical information into clear strategic advice along with a commitment to customer focused public service, integrity and high performance.
How to Apply
Click "Apply Now" to submit your online application. Your application must include a cover letter and an up-to-date resume that details your capabilities and experience in relation to the above role.
Closing Date: Thursday, 14th May 2026 [10.00AM]
Contact: Lisa Smith, Executive Talent Acquisition Partner-
Working at the Department of Creative Industries, Tourism, Hospitality and Sport
At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.
Together we:
* create social and economic opportunities for the state
* support the creation of jobs across the creative, visitor and night-time economies
* prioritise First Nations artists, stories and culture
* ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
* drive visitation through events, campaigns and visitor experience development
* activate our night-time and creative economies to unlock unique precincts and community spaces
* deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
* support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history.
We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.
A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.