Admissions Coordinator - Nedlands & Woodlands
The Admissions Coordinator plays a critical role in supporting the aged care home's occupancy goals by managing the end-to-end admissions process. Acting as the primary point of contact for prospective residents, their families, and referral partners, the role builds strong relationships and ensures a positive admission experience.
Working closely with the General Manager and broader teams, the Admissions Coordinator contributes to the home's financial performance through effective sales, stakeholder engagement, and local marketing initiatives.
The successful candidate will join a passionate team and have the opportunity to build strong relationships and support their career growth.
Responsibilities:
* Supporting the effective execution of the local area marketing and admission program
* Driving exceptional service through the delivery of the Welcome process
* Planning and coordinating activities developed within the marketing and admissions program
* Managing customer enquiries and conducting tours of the Home
* Displaying a high level of customer service in all that you do
Requirements:
* Demonstrated understanding of sales processes (desirable)
* Exceptional delivery of customer service
* Experience within an aged care environment (favourable but not essential)
* Demonstrated proficiency in verbal and written communication skills
* Demonstrated proficiency in supporting budgeting and sales target processes
* Proven experience in roles that require maintaining confidentiality
* Proven ability to effectively communicate with employees across all levels within the organisation and other relevant stakeholders
* Excellent stakeholder management and team building skills
Benefits:
* Mentorship and support for career growth
* Flexible work hours
* Appreciation programs and events
* Discounts and benefits through Maxxia Rewards
* Discounted private health insurance, gym memberships, and technology items
* Employee wellness platforms, including EAP and free annual Influenza vaccination
* Vehicle financing through salary packaging, novated leasing, and super contributions
Regis is committed to enhancing the lives of residents and clients, and this role offers the opportunity to make a real impact.
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