Job Summary
We are seeking an experienced Claims Consultant to manage a portfolio of life insurance claims, ensuring timely and efficient resolution for our customers. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
About the Role
* Manage a portfolio of life insurance claims end-to-end, providing regular updates and managing expectations to deliver high-quality outcomes.
* Analyse and assess claims data to inform decisions on claim payments and other resolutions.
* Collaborate with internal stakeholders, including medical specialists and legal teams, to ensure effective case management.
* Develop and implement strategies to improve customer satisfaction rates.